This policy explains how Simply Refined Home Cleaning handles information submitted through our website, booking requests, contact forms, and cleaner applications.
We may collect information you choose to provide, including your name, email address, phone number, service address, preferred appointment date and time, home size, bedroom and bathroom count, pet information, parking notes, requested services, add-ons, and messages you send to us.
If you apply to work with Simply Refined, we may also collect application information such as your work experience, availability, transportation status, whether you have standard cleaning supplies and equipment, and other information you submit with your application.
We use submitted information to prepare quotes, respond to inquiries, schedule and manage cleaning appointments, communicate about services, process cleaner applications, provide customer support, maintain business records, and improve our services.
When online payments are enabled, payment-card details should be processed through the selected payment processor rather than stored directly on the Simply Refined website. The payment processor's own privacy and security practices will apply to the information it processes.
We do not sell customer personal information. We may share information when reasonably necessary to operate the service, including with an assigned cleaning professional who needs appointment details to complete a booked cleaning, service providers that help us operate the website or process communications/payments, or when disclosure is required by law.
Assigned cleaners should receive only the information reasonably necessary to complete the scheduled service.
If photos are requested or submitted for quoting, quality review, or documenting a service issue, they are used for business purposes related to the cleaning service. Customers should avoid sending images containing sensitive personal documents or information that is not needed for the cleaning request.
We may retain business records and submitted information for as long as reasonably necessary to manage customer relationships, cleaner applications, accounting, disputes, legal obligations, or other legitimate business purposes.
Simply Refined takes reasonable steps to protect information under its control. No website, email system, or online transmission method can be guaranteed to be completely secure, so customers should avoid sending passwords, Social Security numbers, full payment-card numbers, or other highly sensitive information through ordinary contact forms or email.
You may contact us to ask a question about information you previously submitted or to request that we update inaccurate contact information, subject to any records we need to retain for legal, accounting, security, or business purposes.
Our website and cleaning services are intended for adults arranging residential cleaning services. We do not knowingly request personal information from children through the website.
We may update this Privacy Policy as our website, booking process, payment tools, or business practices change. The version posted on this website will be the current version.