Please review these terms before requesting or confirming a cleaning appointment with Simply Refined Home Cleaning.
A 25% booking deposit is required to reserve an appointment. The remaining balance is due on the day of service after the cleaning is completed, unless otherwise agreed in writing. A booking request is not confirmed until Simply Refined accepts the appointment and any required deposit is received.
Please provide at least 24 hours' notice to cancel or reschedule. For cancellations with less than 24 hours' notice, the booking deposit is non-refundable but may, at Simply Refined's discretion, be applied one time toward a rescheduled appointment. Same-day cancellations or no-shows may result in forfeiture of the deposit.
The customer is responsible for providing safe and timely access to the property. If the cleaner cannot enter within 15 minutes of the scheduled arrival window because of a lockout, incorrect access code, unavailable key, or customer absence, the appointment may be treated as a late cancellation and the deposit may be forfeited.
Please disclose pets during booking. Aggressive, highly anxious, or disruptive pets must be safely secured away from the cleaning area. Simply Refined may pause or decline service if a pet creates a safety risk. Heavy pet hair may require an additional charge.
Please disclose known parking restrictions before the appointment. If paid parking is required and no reasonable free option is available, the actual parking cost may be added to the final invoice. Parking conditions that significantly delay the cleaner may affect the arrival window or service time.
Only the services and add-ons confirmed at booking are included. Additional charges may apply when the condition of the home or requested work falls outside the standard scope of the selected cleaning service. Any additional charges will be discussed and approved before extra work is performed.
Cleaners do not negotiate or approve additional pricing directly with customers. Simply Refined will communicate and obtain approval before authorized extra work begins.
Customers must provide reasonably accurate information about the home's size, bedroom and bathroom count, pets, buildup, and overall condition. If the actual condition is materially different from the booking information, Simply Refined may revise the quote, reduce the scope to fit the scheduled time, or reschedule the service.
Appointments are scheduled with an approximate 30-minute arrival window. Delays may occur because of traffic, parking, or the condition of a prior job. Simply Refined will make reasonable efforts to communicate material delays.
Cleaners are expected to report accidental damage promptly. Customers should report concerns within 24 hours of completed service, preferably with photos, so the matter can be reviewed promptly.
If an area included in the booked service was missed or not completed to the agreed standard, contact Simply Refined within 24 hours. If the issue is verified, Simply Refined may return to correct the affected area at no additional charge. This is a re-clean policy and is not an automatic cash-refund guarantee.
Your assigned cleaning professional will arrive with standard residential cleaning supplies and equipment unless otherwise arranged. Customers must disclose allergies, sensitive materials, specialty finishes, or products they do not want used before service begins.
Tips are optional and never required. Any gratuity intended for a cleaner or cleaning team goes to that cleaner or team.